Terms and Conditions

Last updated: [date]

Draft for review. These terms are a starting point and should be reviewed by Providential Homes and a legal adviser before the site goes live.

1. About these terms

This website is operated by Providential Homes Limited (ABN [ABN]) (“Providential Homes”, “we”, “us”). By using this website, you agree to these terms. If you do not agree, please do not use the website.

2. Urgent help

This website is not a crisis service and forms on this website are not monitored around the clock. If you are homeless or at risk of homelessness in NSW and need immediate accommodation, contact Link2Home on 1800 152 152 (24 hours, 7 days). If you are in immediate danger, call 000.

3. Using this website

You may use this website for lawful purposes only. You must not use it in a way that could damage the website, interfere with anyone else’s use of it, or attempt to gain unauthorised access to our systems or information.

4. Information on this website

We aim to keep the information on this website accurate and up to date, but services, eligibility and availability can change. The information is general in nature and is not a substitute for advice about your own circumstances. Please contact us to confirm whether our services can help you.

5. Donations

Online donations are processed by Raisely, and Raisely’s terms also apply when you donate. [Confirm whether Providential Homes has Deductible Gift Recipient (DGR) status and, if so, add: Donations of $2 or more are tax deductible in Australia.]

If you believe a donation was made in error, or you would like to change or cancel a monthly donation, please contact us and we will work with you to resolve it. [Add refund policy details.]

6. Stories and privacy

The stories shared on this website are published with consent. Names have been changed and identifying details removed to protect the privacy and safety of the people we support. Please do not attempt to identify anyone featured in our stories.

7. Intellectual property

Unless stated otherwise, the content on this website, including text, images, logos and design, is owned by or licensed to Providential Homes. You may view, download and print content for personal, non-commercial use. You must not reproduce or use our content or logo for any other purpose without our written permission.

This website may link to other websites, such as government services, partner organisations and social media. We do not control those websites and are not responsible for their content, availability or privacy practices.

9. Liability

To the extent permitted by law, Providential Homes is not liable for any loss or damage arising from your use of this website or reliance on its content. Nothing in these terms excludes any rights you have under the Australian Consumer Law that cannot be excluded.

10. Privacy

Our Privacy Policy explains how we collect, use and protect your personal information.

11. Governing law

These terms are governed by the laws of New South Wales, Australia, and you agree to the non-exclusive jurisdiction of the courts of New South Wales.

12. Changes to these terms

We may update these terms from time to time. The current version will always be available on this page, with the date it was last updated.

13. Contact us

Providential Homes
1/62 Owen St, Glendenning NSW 2761
Phone: 1300 364 701
Email: reception@providentialhomes.com.au